Our Terms & Conditions
The purchase of products from this web site is governed by these terms and conditions. By submitting an order you agree to our company’s terms and conditions, which are based upon current main online shopping regulations. Please read them carefully as they contain important information.We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.
All prices on our site include VAT at 20%
We accept all major credit cards and are happy to take payment over the phone on 01580 201848 if you prefer to talk to someone.
The contract between us shall be governed by and interpreted in accordance with English Law, and the English courts shall have jurisdiction to resolve any disputes between us. Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted. We have taken care to describe items as accurately as possible; however slight variations may occur due to the handmade nature of some of our goods.
Breakage Claims, Incorrect Orders and Goods Not Received
If the goods supplied are damaged or are not what you ordered Ruston House Interiors shall have no liability to you unless you notify the Company of the problem by 4pm on the day after delivery. All original transit packaging and damaged items must be kept until the claim has been reported and appropriate action decided. Any box that arrives damaged can be signed for as such and retained (remember to report by 4pm the next day) or alternatively the goods can be refused and subsequently returned to us.
If goods are not received within 7 working days from the order/ invoice date please notify the Company.
Notification of Breakage Claims, Incorrect Orders and Goods Not Received should be made by email or phone to 01580 201848 and it should be made clear if replacements or a refund are required. Once these conditions have been met Ruston House Interiors Company's obligation will be to issue replacement goods for non-deliveries and damaged goods. Refunds are at the discretion of the Company.
Returning Your Order
We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Consumer Protection (Distance Selling) Regulations (2000) you may cancel your order at any time without reason within 7 working days of delivery.
You may cancel your order for any reason provided:
You or the recipient notifies us of your cancellation in writing or e-mail to the address on our contact page within seven working days of delivery.
The goods remain unused and component parts are unopened. You or the recipient retain and take reasonable care of the goods until returned.
You return packaged item(s) to Returns Ruston House Interiors to the address on our contact page.
Please be aware that you will be liable for any postage/carrier costs incurred as a result of returning items to Ruston House Interiors and you should ensure that you obtain proof of postage as you send it back. A refund can only be provided for items received back by us.
In the event that a product is mistakenly listed at an incorrect price, Ruston House Interiors reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Ruston House Interiors reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Ruston House Interiors shall issue a credit to your credit card account in the amount of the incorrect price.
We aim to keep stock levels on this website up-to-date, but if an item is sold in our showroom it is possible that the stock level may not be an accurate representation at the time of purchase. If we are unable to fulfil an order due to unavailability you will be notified.